Tag: Social Media Manager

The Human Touch: A Lesson From Banks on How to Make Your Brand More Personable
November 12, 2015

Feeling like a number is the worst. One of the most frustrating customer experiences is receiving the same generic support that was provided to customer one through one thousand. No one wants to feel as though their business isn’t truly valued, yet somehow many leave brand interactions feeling this way. So, as a brand, how […]



How To Track Your Community Manager’s Performance
November 11, 2014

Perhaps you have an entire team of community managers working for you, or maybe just one. Either way, you know that they’re vital to your company’s success. If your community managers do their jobs right, their efforts can yield higher sales, as well as a larger and more loyal customer base. Community managers have a […]