Privacy Policy

The privacy of your personal information is of the utmost importance to Engagement Labs Inc. (“Company”, “we”, “us” or “our”, as appropriate). This Privacy Policy covers the information that we collect about you upon doing business with you or that you provide to us online through our website located at (the “Site”). By providing us with your personal information or by visiting our Site, you agree to be bound by the terms and conditions of this Privacy Policy. This Privacy Policy does not apply to personal information about our employees, partners or contracted staff, which is dealt with in a separate policy.


Information you provide. We may collect your personal information such as your name, contact information, postal code, email address when you are contacting us and when you make an inquiry through our website. You will usually know when we collect this information because you will be asked to provide us with your information. We will use this information to manage our business relationship with you, to contact you in order to answer your questions and requests, to provide you with the information or services which you have requested or to send you information about our various products and services, or other products and services we feel may be of interest to you, in compliance with anti-spam laws. Your personal information may also be used to support your customer relationship with the Company and will allow us to help you quickly find information on our Site and alert you of product upgrades, special offers, updated information and other new products and services from the Company. If you do not want to receive such mailings, simply inform us when you provide us with your personal information and keep in mind that at any time, you can easily opt-out of receiving further marketing from us by contacting us at and requesting to have your name removed from our marketing lists. In addition, with respect to mailings sent via email, you may also click the “unsubscribe” link in the email to have your email address removed from our marketing list. All requests to unsubscribe will be handled in a prompt and efficient manner and in accordance with applicable anti-spam laws. The Company may enhance or merge your information collected at the Site with data from third parties for purposes of marketing products or services to you.

Technical information. When you visit our Site, we may collect, using electronic means, technical information. This information may include the IP address of your computer and which browser you used to view our Site. This technical data is usually used to measure and improve the effectiveness of our Site.

Sharing of personal information. Except as mentioned in this Privacy Policy, unless we have your express consent, we will not sell, rent, share or trade your personal information to any third party, except to internal service providers that we use to facilitate or outsource one or more aspects of the operation of our Site or our business. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any purpose other than to facilitate the specific outsourced related operation, unless you have explicitly agreed or given your prior permission to them for additional uses.

From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. In addition, information collected about you may be shared with other third parties as expressly stated on the page on which you provided such information to us.

Transfer of personal information outside of Canada. Engagement Labs’ head office is located in Montreal, Quebec, Canada. In some cases, personal information that we manage may be disclosed, processed and stored outside Canada, and therefore may be available to government authorities under lawful orders and laws applicable there.

Sale of business. In the event that we intend to sell or transfer ownership or control of any or all of our business, operations or services to a third party, we reserve the right to disclose your personal information to a potential buyer both before and after the purchase. However, in the event the sale goes through, we will require that the receiving party agree that they will be similarly bound by the provisions of this Privacy Policy and that they will only use and disclose your personal information as Company is similarly entitled under this Privacy Policy. In the event the sale does not go through, Company will require the potential purchaser to not use or disclose your personal information in any manner whatsoever and to completely erase the same.

Security of personal information. We will use reasonable security measures to protect your personal information against unauthorized access. Please be careful whenever sending personal information to Company via email. Email is generally not a secure means of transferring information. We therefore cannot guarantee that this information will not be lost or used in a fraudulent manner and we encourage the use of email encryption to communicate with us.

Third-party Sites. Please be aware that other websites that may be accessed through our Site may collect personal information about you. This Privacy Policy does not cover the information practices of those third-party websites linked to our Site.

Children’s privacy. This Site is not intended for or directed to persons under the age of 13. Any person who provides their information to the Company through the account login page for new customers or any other part of the Site represents to the Company that he or she is 13 years of age or older.

Enforcement. We regularly review our compliance with our Privacy Policy. We also adhere to several self regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Change of Privacy Policy. If there is any material change in our Privacy Policy, the revised statement will be posted on this Site. Regardless of any changes we make to our Privacy Policy, we will only use your personal information in accordance with the version of the Privacy Policy in place at the time you provided your information, unless you later give your express consent for us to do otherwise.

Contact for questions or concerns. If you have questions or concerns regarding this Privacy Policy, or if you wish to review, edit your personal information or request that we delete personal information stored in the databases we actively use, please contact:

Unless restricted by law, we will take all reasonable steps to functionally delete your personal information from our database(s) upon request, although we may keep a copy for archival purposes for as long as necessary and in accordance with applicable laws. We will respond to your request to access, update or delete your personal information within thirty (30) business days. Before we are able to provide you with any information, correct any inaccuracies or delete any information, however, we may ask you to verify your identity and to provide other details (in a secure manner) to help us to respond to your request.

This website uses Google AdWords. This website also uses 3rd party vendor remarketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.

The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.