Engagement Labs Releases TotalSocial® Ranking of Top Consumer Electronics Brands

PlayStation and Bose Level Up, while Nintendo and ASUS Enter Challenge Mode, According to Analysis of Online and Offline Media Conversations


NEW YORK, NY (September 27, 2018)Engagement Labs (TSXV: EL) (OTCQB: ELBSF), an industry-leading data and analytics firm that focuses on the entire social ecosystem and its impact on business, today released its TotalSocial® ranking of the top consumer electronics brands in the U.S. based on social influence.


The analysis is unique in that it combines offline and online consumer conversations and is based on Engagement Labs’ proprietary TotalSocial data and analytics, which continuously measures the most important drivers of brand performance in both face-to-face (offline) and social media (online) conversations. The brands in the top ten have earned the highest TotalSocial scores in the category for the last six months, compared to the Company’s previous ranking in November 2017.

Top 10 TotalSocial Consumer Electronics Brands in Social Influence

According to Engagement Labs’ report, parent company Apple tumbled out of the top spot to land at number four. Although key sub-brands like iPhone and iPad failed to break into the top 10, the company’s brands collectively dominate consumer conversations, despite not having brand social pages. If all of Apple’s brands were combined into a single score, the parent brand – which recently became the first publicly traded company to reach $1 trillion in value – would easily dominate the number one position.


Sony’s PlayStation, benefiting from the enormous popularity of the game Fortnite: Battle Royale, claimed the number one spot as its online sentiment increased. This score indicates consumers are talking positively about the brand in social media. More than 125 million people worldwide are playing Fortnite: Battle Royale, and the game is the top grossing title on consoles, according to SuperData Arcade. This popularity has contributed to a higher number of positive conversations about PlayStation. In addition, a PS4/Fortnite bundle kit hit the market in late August, further driving buzz.


“In consumer electronics, social performance sometimes is driven by having the hottest or newest toy, as we are seeing with Playstation’s Fortnite game. But it also helps to have widespread adoption and use, which are key to the social success of Kindle, Samsung, and Bose,” said Ed Keller, CEO of Engagement Labs. “It’s counter-intuitive but also true that offline conversation is extremely important to technology brands. We find that nearly 30 percent of electronics purchases are explained by consumer conversations, and more than half of the impact comes from face-to-face and voice-to-voice conversation.”


Meanwhile, Bose jumped five spots to fifth in the rankings. Its online sentiment and offline influence scores increased, as did online brand sharing, which measures the number of consumers sharing the brands’ marketing campaigns via social media. The brand’s noise-cancelling headphones have received rave reviews, and its newly released noise-masking sleepbuds appear to be following the same trajectory. Designed to promote better sleep, the new headphones are already in high demand.


Nintendo took a three-spot dive in the rankings to number 9 due to sharp declines in both offline and online influence. At the recent E3 conference, the annual event for video games and consoles, the brand’s announcements failed to impress media, analysts and even investors, as its stock price plunged shortly after.


Computer maker ASUS experienced the biggest drop in the category, plummeting 17 spots to number 22. Although the brand’s scores weakened across the board, its online and offline influence scores performed significantly worse than any other measure. The brand faces intense competition, as Apple recently surpassed it in the notebook market. In addition, PC sales are on a downward trend.


To learn more about Engagement Labs and how to increase your brand’s word of mouth in real life and online, reach out at: totalsocial@engagementlabs.com.


About Engagement Labs

Engagement Labs (TSXV: EL) (OTCQB: ELBSF) is an industry-leading data and analytics firm that provides social intelligence for Fortune 500 brands and companies. The Company’s TotalSocial® platform focuses on the entire social ecosystem by combining powerful online (social media) and offline (word of mouth) data with predictive analytics. Engagement Labs has a proprietary ten-year database of unique brand, industry and competitive intelligence, matched with its cutting-edge predictive analytics that use machine learning and artificial intelligence to reveal the social metrics that increase marketing ROI and top line revenue for its diverse group of clients.


To learn more visit www.engagementlabs.com / www.totalsocial.com.


About TotalSocial®

TotalSocial® is a premier data and analytics platform that provides brands with unique insights, improved marketing ROI and strategies to grow revenue. Fueled by actionable online and offline data, TotalSocial is the only platform that encompasses and listens to the entire social ecosystem. TotalSocial offers unique, proprietary data about brands, its industry and competitors. With cutting-edge diagnostics, patent-pending predictive analytics and machine learning, TotalSocial identifies business opportunities and provides recommendations and a roadmap to grow revenue and achieve business and marketing goals.


For media inquiries please contact:

Vanessa Lontoc

Engagement Labs