By Samuel Scott-21 January 2019 11:33am

...

Just see this study by Engagement Labs: “there is little to no relationship between the conversations happening on social media versus those that happen in real life.” In my prior column, I highlighted a recent Ebiquity study showing that only 0.67% of Facebook advertising impressions are quality enough to build brands.

And for the love of David Ogilvy, I will never understand why companies conduct customer support publicly on social media. Just see the flack that Slack got last week when the company released a new, divisive logo. Social media rarely builds brands but certainly inspires people to damage them. There is little to gain and much to lose from being there.

If most companies would close their social media accounts tomorrow, nothing would change. To maximise effectiveness in a recession, the resources spent there are also best allocated elsewhere.

If the economy declines in 2019, I will not envy the executives who will make many tough choices. I worked in the agency world during the aftermath of the 2008-9 economic meltdown, and it was terrible. But at least it was not as bad as S Club 8.

Read the full The Drum article, here.

For more information on TotalSocial^®  or to request a demo, visit www.engagementlabs.com

For sales contact us at: sales@engagementlabs.com

For media inquires contact us at: media@engagementlabs.com

About TotalSocial^®

Want a better understanding of the online and offline conversations around your brand? Are you a journalist who wants to use real data to measure the brands you’re reporting on? Are you a company who wants to gain further insights into your brand's marketing strategies to develop effective campaigns to reach your audiences?

Request a demo today and learn more about TotalSocial by emailing sales@engagementlabs.com

For media inquiries please contact media@engagementlabs.com