Report Reveals Weapon Against Amazon: Brand Talk From Shoppers

Engagement Lab's TotalSocial score report showed that consumer conversations about brands drive 19 percent of sales.

The latest research data from Engagement Labs shows that “consumer conversations” about a brand, which includes face-to-face discussions as well as on social media, drive 19 percent of U.S. retail sales.

That equates to about $7 trillion of all consumer spending in the U.S. And for fashion apparel and accessories, that would amount to more than $20 billion. Researchers at the firm said Amazon dominates these consumer conversations “and is the focus of more consumer talk than any other retail brand, which equates to increased sales.”

Authors of the report, which was based on data derived from the company’s proprietary “TotalSocial” scoring and analysis, described consumer conversations about a brand as “a formidable competitor across every retail category,” which is why the researchers said “it is imperative for retail marketers to leverage strategies that motivate consumers to talk about their brands.”


Read the full WWD article, here.

Follow Us:

For more information on TotalSocial™ or to request a demo, visit

For sales contact us at:

For media inquires contact us at:

About TotalSocialTM

Want a better understanding of the online and offline conversations around your brand? Are you a journalist who wants to use real data to measure the brands you’re reporting on? Are you a company who wants to gain further insights into your brand's marketing strategies to develop effective campaigns to reach your audiences?

Request a demo today and learn more about TotalSocial by emailing

For media inquiries please contact