In the news

Response Magazine – News Corner May 17, 2017

Published by Engagement Labs on May 17, 2017
Engagement Labs reports Amazon performs above average in generating conversation among consumers both offline and online. Walmart is missing from the top brands. Although it is the most talked-about retail brand offline and has the third-highest online volume score, Walmart struggles with low sentiment scores both online and offline. Read the full Response Magazine article, […]

Fashion Network – Amazon, Nordstrom, athleisure brands grace TotalSocial top 10 ranking

Published by Engagement Labs on May 14, 2017
Social media engagement is important to brands for driving sales, strengthening its relationship with customers, developing a good reputation and for staying in conversations. According to Total Social data from Engagement Labs, a company that measures brand performance with respect to social media and word of mouth, conversations about brands are happening offline more than […]

Apparel – Despite the Online Focus, Your Customers Are Talking About You IRL

Published by Engagement Labs on May 13, 2017
In a new, first-of-its-kind analysis of combined offline and online consumer conversations, Engagement Labs released its TotalSocial® rankings on the top performing retail and apparel brands in the U.S. The rankings are based on Engagement Labs’ proprietary TotalSocial data, which continuously measures the most important drivers of brand performance with respect to social media and […]

RetailDIVE – Amazon, Nike, Nordstrom lead the way in social media, word-of-mouth chatter

Published by Engagement Labs on May 12, 2017
Dive Brief: Amazon topped the list of top 10 retail and apparel brands in terms of social media conversations and word-of-mouth, followed by Nike in second place and Nordstrom in third place, according to Engagement Lab’s latest TotalSocial rankings. The rest of the top 10 in order was Victoria’s Secret, Adidas, Under Armour, Ulta Beauty, […]

MR – Amazon, Nike and Nordstrom top new social brand rankings

Published by Engagement Labs on May 11, 2017
Engagement Labs, a company that offers data, analytics and insights for marketers, has released its TotalSocial rankings of the top performing retail and apparel brands in the U.S. The rankings, which are derived from combined offline and online consumer conversations, measures over 60 brands’ performance with respect to social media and word of mouth conversations. […]

WWD – Amazon, Nike and Nordstrom Score Top Spots in ‘Total Social’ Rankings

Published by Engagement Labs on May 10, 2017
Engagement Labs found that most consumer conversations about brands happen offline. Engagement Labs, a company that offers social media solutions for brand marketers, said today that most consumer conversations about brands happen offline, according to its research that analyzed over 60 retail brands. The analysis was based on Engagement Labs’ proprietary data, and the company […]

Chain Store Age – The top retail and apparel ‘conversation starters’ are…

Published by Engagement Labs on May 9, 2017
When shoppers talk about brands, they usually do it offline. Read the full Chain Store Age article, here. For more information on TotalSocial™ or to request a demo, visit https://totalsocial.engagementlabs.com/ For sales contact us at: sales@engagementlabs.com For media inquires contact us at: media@engagementlabs.com About TotalSocialTM Want a better understanding of the online and offline conversations […]

Life Health Advisor Magazine – Consumers put their money where their mouth is

Published by Engagement Labs on May 8, 2017
NEW YORK, NY–(Marketwired – April 12, 2017) – In a new, first of its kind analysis of combined online and offline consumer conversations, Engagement Labs released its TotalSocial rankings on the top performing financial services brands (banks, investment companies and credit card companies) in the U.S. The rankings of the top U.S. financial services brands […]

Metropolitan Airport News – How Does Livery Happen, The Jetblue Way?

Published by Engagement Labs on May 7, 2017
In January of 2004, a young woman who had a record of successes at several well-known magazines, joined JetBlue as a Graphic Designer. During that same period of time, a JetBlue aircraft landed in Fort Lauderdale from JFK with the CEO and founder of the airline, David Neeleman on board. Upon landing, he assisted fellow […]

Telus International – How the travel and hospitality industry can get ahead with omnichannel customer service

Published by Engagement Labs on May 4, 2017
For companies in the travel and hospitality industry, having an omnichannel strategy is becoming critical to compete in a complex market of both traditional and high-tech players. Across the industry, today’s customers interact with dozens of channels, apps and devices as they seek out the information and assistance they need. In order to provide their […]