MediaPost- Word-Of-Mouth Marketing Doesn’t Always Match Social Media, Online Results

Word-of-mouth/offline marketing doesn’t always match up with social media/online efforts -- and that can be tricky for marketers. Engagement Labs conducted research on some 500 brands going back to mid-2015, calculating scores in each marketing area. For those that have disparate efforts -- performing well either on social media or word-of-mouth offline marketing, but not both -- it labels those marketers “social misfits.”

For example, brands such as Palmolive, Corona and Aveeno, tallied the greatest disparity -- some of the highest offline word-of-mouth marketing results but low social media-online scores. BMW posted a high offline 70 number.

Read the entire article here.

Follow Us:

For more information on TotalSocial™ or to request a demo, visit 

For sales contact us at:

For media inquires contact us at:

About TotalSocialTM

Want a better understanding of the online and offline conversations around your brand? Are you a journalist who wants to use real data to measure the brands you’re reporting on? Are you a company who wants to gain further insights into your brand's marketing strategies to develop effective campaigns to reach your audiences?

Request a demo today and learn more about TotalSocial by emailing

For media inquiries please contact