Disney+ Surges from Last to First in Offline Conversation Amid Pandemic

MarTech Series


Nivea and Colgate, Also Gain Offline; H-E-B and Publix Gain in Social Media; HGTV Gains Online and Offline

The impact of the 2020 pandemic is being strongly felt in online and offline consumer conversations as consumer priorities and interests have shifted. Entertainment, and particularly streaming services, are among brands benefiting the most, consistent with earlier reports from Engagement Labs. The TotalSocial rankings are based on a combination of metrics including how much conversation brands earn, how positive, whether consumers are sharing brand content, and how well the brand is connecting with the most influential consumers.

The top brand for offline conversation in March – May (the “Covid quarter”) is Disney+, which zoomed from last place to first since before its November 2019 launch. HGTV also rose remarkably, from 300th to 9th in 12 months, reflecting much more time for watching television, and interest in home improvement among people stuck at home. Indeed, HGTV is the only brand to appear in both the online and offline TotalSocial Top Ten, having risen from 23rd to 6th online.

In online conversations, the Food Network moved up to first place, thanks to increased interest in home cooking during the pandemic, as reflected in more positive conversations about the brand online. Media and entertainment brands perform particularly well online, capturing eight of the top ten positions, with big gains for HGTV, Spotify, and the NFL.




Read the full MarTech Series article, here.

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