Learning our tricks from activists!

Published by Engagement Labs on July 31, 2014

Here is recent post from my socialdisruptions.com blog. It also speaks to where #engagementlabs came from and the strategies we apply here to create social media engagement.

I recently came across an article by the venerable Tim O’Reilly (Founder and CEO, O’Reilly Media) on LinkedIn. Aside from laying down some core cultural wisdom around the social media gift economy (which I think very few marketers understand), Oreilly mentioned the fact that, in his company’s early days, they hired a campaigner from the Sierra Club to do their marketing and PR and have stuck with the ‘activist’ approach ever since.

O’Reilly’s words resonate with my personal experience as a former activist cum social media strategist. Since the mid 90s, I have continually seen social change movements at the forefront of the innovation curve when it comes to digital media. Here are a few cases from past and present:

  • Indymedia.org: In 1999, activists on the ground at the WTO Summit protests in Seattle got financial support from Rob Glaser, founder of RealNetworks, and many, many hours of coding from some highly motivated geeks. Indymedia was the first open publishing portal that allows citizen journalists to upload text and video reports of protest happening as they witness them. Still active to this day!
  • Adbusters.org: Founded in 1989, this alternative media powerhouse channels the energy of millions of fans, designers and activists, who are disenchanted with consumer capitalism. Building online networks since the late 90s (when I was Campaigns Manager), Adbusters has assembled an online following of 96,885 advocates who spread their content and campaigns well beyond this number. Adbusters, by the way, catalyzed the #Occupy Wall St. movement!
  • Greenpeace and its Mobilisation Lab: When it comes to forcing corporations into very uncomfortable spaces using digital tactics, Greenpeace wrote the book! Notable success stories include their multimedia campaigns against Dove and Nestle over Palm oil and deforestation. Greenpeace has recently put together a full time digital innovation unit called the Mobilisation Lab, to further develop its social media prowess. Polluters watch out!
  • Other online innovators to check out: Avaaz.org, Sumofus.org and, the infamous and spectral, Anonymous network.

Why are activists so good at social media?

Here are a few reasons.

  • Activists gain power by building large social networks of like-minded people united by, or against, a common cause. Companies and institutions, on the other hand, have to start from scratch and work hard to create a social following.
  • The social networks around activist causes bind people together with strong bonds, meaning that these people will be much more active in sharing, promoting and contributing content to a network. Commercially-driven networks are built on flimsy foundations and need constant incentive to keep people from dropping off.
  • Most importantly, since activists have little money for advertising, they are driven to learn what their following really cares about deeply and orient their efforts to appeal to this as much as possible. Businesses and institutions, though they continually claim to be focused on the client’s interests, still stick largely to brand message online, which gains very limited social traction for them.

But don’t take it from me! Go back and read O’Reilly’s great think piece: It’s Not About You: The Truth About Social Media Marketing.

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The eValue™ score measures the effectiveness of a brand’s overall social media performance on Facebook, Twitter, YouTube and Instagram and provides a score from 0 – 100. It’s the aggregate of the three subscores including Engagement, Impact, and Responsiveness that work together to create one top-level KPI. Our subscores are calculated by using hundreds of sub metrics which are then benchmarked against a hand-picked database of 75,000 verified brand accounts on each channel.

Engagement: Measures the level of interaction generated by your content and how well your community reacts to it.

Impact: Measures how many unique users have potentially been exposed to a piece of content posted by the channel’s admin through organic, viral and paid reach.

Responsiveness: Measures the rate, speed and quality of your responses to fans.